If you still have your quiz results screen open or available, navigate to the section titled "Your Selections" where you have the ability to add your email address to receive your quiz results.  If this page has been closed, please take the quiz again and when prompted, include your email address.  If for whatever reason you are still not receiving your results, please contact us <insert link> so we can help troubleshoot the issue.

Dietary restrictions are applied on the quiz results screen.   Once applied, you will be able to see the filtered item(s) selected.

Our Collections are pre-made treat boxes that cater to dietary restrictions. However, in the Candy Plan, we can't guarantee specific items due to availability and size choices, but you can preview the collection candies during selection.

On any product list page, navigate to the product filters and select from the current promotions that are located under Sales & Offers section.

You can reach out to our sales department at +1(800) 303-4209 or email us at sales@culturalcandy.com to help you put together the gift of your sweet dreams! If you’re stuck and need inspiration, we’re more than happy to offer suggestions and work with you to bring your vision to life. For information about placing a large (corporate) order for a special event, please email the sales team at sales@culturalcandy.com or call us at +1(800) 303-4209.

The "Saved for Later" list is a way to keep track of items you are interested in, but are not ready to purchase yet. These items will appear on your cart page; however, not in the cart itself.  The Wish List allows you to "heart" or like items.  As a logged-in user, you can also have access to all items that you have hearted or saved.

The Send to Another Recipient button allows you to duplicate any shipment to send the same items to another recipient.  This is a wonderful feature for gifting; however, if you have an order with more than x recipients and prefer us to enter the order for you, please contact us <insert link> so we can assist you.

Absolutely! You can either duplicate an item/collection in the checkout process on our website, or call us at +1(800) 303-4209 or email us at sales@culturalcandy.com if you have a bulk order. Our team can provide you an excel template along with pricing and is standing by to help you with your large-scale gifting needs.

We are always looking to add new and exciting countries to our collections. Contact us and let us know which country you would like to see featured. We will do our best to add it to our next collection.

Choosing express checkout bypasses the shipping & gifting screens and uses your billing and shipping address that you have registered with the payment partner; therefore, we recommend using our standard checkout which includes the shipping and gifting screens if you need to select gifting options.

We are just starting off and adding countries based upon the availability of their unique and delicious candy offerings.

We are always looking to add new and exciting Occasions to our website. Contact us and let us know which Occasion you would like to see featured. We will do our best to add it in the future.  If you are eager to share this Occasion now, please join our Community where we are xyz.

We're thrilled that you want to make someone's day sweeter with a gift card! We offer a Sweet Spot eGift that allows you to send a personalized eCard and gift to celebrate a variety of occasions for your special someone.  Follow <link> to learn more.

You can receive notifications when seasonal candies are in stock by signing up for our email list; for previously out-of-stock items, simply click on the Out of Stock notification located on the Product details page and we will send you a personal message when the products are back in stock.

No, there are no allergen filters; however, can find allergen information and ingredients on our product packaging and on our Product Details page of our website. Please note that a lot the candies we sell are made in facilities that also manufacture products with common allergens. If you have a food allergy, the best way to determine if a product contains an allergenic ingredient is to read our product label. When a product contains a major allergen, it is listed as an ingredient—the label includes an accurate, current listing of ingredients in the product.

Because, on occasion, the list of ingredients can change, we strongly encourage you to check the ingredient label on the package each time before you make a purchase, which is recommended by food allergy consumer organizations, such as Food Allergy Research and Education (FARE) and Food Allergy and Anaphylaxis Connection Team (FAACT). 

If there are any doubts, we always recommend consulting with the food manufacturer directly.

We sure do! You can use our Specialty Diet filters to find candies that fit specific diets, such as kosher, gluten-free, sugar-free, vegan and more.

Dairy Free: A product that is dairy free contains no milk, butter, cheese, sour cream, yogurt, whey, casein, ghee or lactose.
Gluten Free: A product that is gluten free does not contain any gluten ingredients and is not processed in a facility that also processes gluten ingredients.
Halal: A product that is halal has been certified by an accredited Halal-certifying agency.
Keto Friendly: A product that is keto friendly typically consists of meat and seafood with no added sugar, fats and cooking oils, full-fat dairy products with no added sugars, and non-starchy vegetables like kale, spinach, mushrooms, green beans and green bell peppers, plus certain fruits such as blueberries, raspberries and blackberries in limited amounts.
Kosher: A product that is kosher has been certified by accredited Kosher-certifying agencies.
Low Fat: A product that is low fat contains 3g or less of total fat per serving and per 50g if the serving size is less than 30g.
Low Sodium: A product that is low sodium contains 140mg or less of sodium per serving and per 50g if the serving size is less than 30g.
Organic: A product that is organic has been certified by accredited Organic-certifying agencies.
Paleo Friendly: A product that is paleo friendly consists of lean meats and seafood, fruits and vegetables (limited types of starchy vegetables), nuts and seeds.
Sugar Conscious: A product that is sugar conscious does not contain added sugars and has less than 4g of sugar per serving.
Vegan: A product that is vegan does not contain any animal products, including meat, poultry, seafood, dairy, eggs or honey.
Vegetarian: A product that is vegetarian does not contain meat, poultry or seafood. Dairy and eggs can be included.

Better For You products exists for our candy business because we offer a variety of low-sugar, natural, and even healthy options for those who want to enjoy candy as a regular snack.  Additionally, Better For You encompasses other specialty diets such as gluten-free, fat-free, kosher, halal, etc.  With so many delicious and tailored choices, there's no reason not to indulge!

You can find allergen information and ingredients on our product packaging and on our Product Details page of our website. Please note that a lot the candies we sell are made in facilities that also manufacture products with common allergens. If you have a food allergy, the best way to determine if a product contains an allergenic ingredient is to read our product label. When a product contains a major allergen, it is listed as an ingredient—the label includes an accurate, current listing of ingredients in the product.

Because, on occasion, the list of ingredients can change, we strongly encourage you to check the ingredient label on the package each time before you make a purchase, which is recommended by food allergy consumer organizations, such as Food Allergy Research and Education (FARE) and Food Allergy and Anaphylaxis Connection Team (FAACT). 

If there are any doubts, we always recommend consulting with the food manufacturer directly.

Yes, you can use the specialty diet filter to locate Kosher candies.

You can apply a promotion code, awards code and also a gift code to your order by going to your Cart and entering the code by clicking on "Discount or Gift Card" which is located under the Order Summary.

Referral bonuses can be redeemed for products, mystery boxes, and free shipping. To redeem your referral bonus, click on the "Redeem" button located on the Rewards page and also in your Account under rewards and copy/paste your discount code into the Promotion code section of the Cart/Checkout page.

It may be possible to cancel your order or request an address change, depending on the order status. Once your order has shipped and tracking details are available, you can contact the carrier directly to refuse the delivery.  Please note that refused deliveries will incur charges.

If you need to change the address on an order, you can either (a) cancel the order and re-order the items with the corrected mailing address or you can contact Customer Service <insert link> who will assist you with updating the shipping address so long as the order has not yet shipped.

If you need to change the payment method on an order, you can either (a) cancel the order and re-order the items with the corrected payment method or you can contact Customer Service <insert link> who will assist you with updating the payment method so long as the order has not yet shipped.

The refund will automatically go back to the original form of payment used for the purchase. If you used multiple forms of payment, your refund may go back to all payment methods used. Items paid for with a Sweet Spot eGift prior to  October  13, 2022, will be refunded to a new Sweet Spot eGift. The refunds to a third-party credit card typically take up to 5 days after we’ve approved the refund.

During the checkout process, you will be able to select standard or expedited shipping options.  

- Free Ground Shipping applies for all orders over $x.
- All Candy Plans include free ground shipping
- Shipping times vary depending upon location
- Expedited shipping prices vary based upon product dimensions/weight and destination

Once your order ships you’ll receive tracking information that will estimate the time of delivery. For Corporate gifting, please contact sales at sales@culturalcandy.com or +1(800) 303-4209 we can either ship at our cost or utilize your company's account information on bulk orders.    

eCards can be sent to a recipient's inbox either immediately or on any future day the sender chooses.

The minimum purchase required to get free shipping on an order from Cultural Candy is $xx.

During the months of May through September, ground orders will only ship Monday through Wednesday, and 2-day & overnight orders will ship Monday through Thursday. No orders will ship on Fridays to avoid packages remaining in non-cooled storage for too long. 

During warm months and when sending to warmer climates, we offer ice packs to keep the product as fresh as possible. If your order includes a more heat sensitive item (like chocolate), we recommend choosing 2-day or overnight shipping to shorten the amount of time the package is left outside. 

If your product(s) still arrive(s) melted, we ask you to send a picture of the melted product to customer service at help@culturalcandy.com within 24 hours of receiving your package so we can help with a refund or replacement.

Orders with multiple products usually ship together. If there is an out-of-stock item, we may ship the items in stock in order to not delay the entire shipment.

We are able to ship most products internationally; however, the melting point for most types of chocolate is 86 - 90 degrees Fahrenheit (lower than body temperature), this means there is a good chance that if you mail chocolate overseas or even within the US, it will not arrive in the condition you sent it.  For domestic shipments during warm months, we are able to include an ice pack; however, for international shipments, this is not possible/effective.

If you have special delivery instructions for orders that are being delivered, you can include this in the Shipping step of the Checkout process.  If you have already checked out and need to include delivery instructions, you can contact customer service who will assist you so long as your order has not yet shipped.

The 'estimated delivery date' is determined by a number of factors, including product availability and shipping address. If the item is listed as "in stock," it will usually be ready to ship within 1–2 business days. However, during holidays, special or exclusive promotions or due to other factors, some "in stock" items may have a longer lead time to prepare for shipment. The estimated delivery date range is provided in checkout.

Your package will include the product(s) you ordered and a packing slip as well as any gift messages (if applicable) you have requested during Checkout.  Pricing and credit card information will not be included.

You can track your order by navigating to the order tracking screen on our website. Additionally, you will receive email messages (and text messages if you opted in) for each of the key steps in the order fulfilment process (Order processed, order shipped, order delivered).

Guidelines for writing product reviews:

- Be objective
- Focus on the product and your individual experience
- Provide helpful details
- You must be at least 16 years old
- All submitted reviews may be read by our moderators and are all subject to our Terms & Conditions <insert link>
- Reviews tagged as inappropriate will be reviewed promptly and removed if necessary
- To ensure compliance with these guidelines and our Terms of Use, reviews must be submitted in English or in any foreign language with an English translation.
- We reserve the right not to post your review or to withdraw any posted review for any reason. 

Some reviews may get flagged, reviewed, and then later removed by our moderation team after previously appearing on Cultural Candy.com. For example, reviews may be subject to removal if written about a product no longer available for sale at Cultural Candy or a previous version of the product (e.g., prior year seasonal product). Your review may be excluded if it violates review guidelines or contains any of the following types of content:

- Inappropriate comments
- Profanities
- Discriminatory language
- Hate speech
- Evidence of potential danger
- Third party URLs
- Advertisements for other websites
- Spam content
- References to un-related products
- A review that is not related to the actual product (e.g., customer service experience)
- Content or materials which you do not own
- Critical comments about other reviews
- Discussion of medical conditions
- Claims of medical effectiveness outside of the stated product benefits
- A review that is not related to the actual product
-Offers
-Websites
-Content or materials which you do not own
-Critical comments about other reviews
-Discussion of medical conditions
-Claims of medical effectiveness outside of the stated product benefits
-A review that is not related to the actual product

After purchasing a product from Cultural Candy, we will request a product rating and review.  Both a rating and review can be left by clicking on the rate products link of the email.  In order to write a review directly on the website, once logged-in, you can navigate to the product detail's page and the Review tab and select the "Write a Review" button. We encourage everyone to submit product reviews for all Cultural Candy purchases. Both negative and positive product reviews are welcome and are posted to our product details page(s). By trying our products and submitting a review, you share important information about your product experience which will help fellow shoppers to make a more informed purchase decision, as well as important feedback as we fine-tune our curation process.

When asking a question, please consider the following guidelines:

- Focus on the product and your individual question about it.
- Provide relevant details that might help others answer your question, such as product preferences, dietary restrictions, cultural references.
- All submitted questions are read by our moderators and are subject to the terms set forth in our Terms of Use.
- Do not ask for medical advice, including information about allergens that may be found inside of the products being sold.
-To ensure compliance with these guidelines and our Terms of Use, questions must be submitted in English or in any foreign language accompanied by an English translation.

You can also share your knowledge and submit answers to others' questions. When answering a question, please consider the following guidelines:

- Focus on the product and your individual experience with it.
- Provide details that are relevant to the question being asked.
- All submitted answers may be read by our moderators and are subject to the terms set forth in our Terms & Conditions <insert link>
-Do not provide medical advice.
-To ensure compliance with these guidelines and our Terms & Conditions, answers must be submitted in English or in any foreign language accompanied by an English translation.

We reserve the right not to post any question or answer or to withdraw any posted question or answer for any reason

Click on the "Ask a Question" or "Answer the Question" button on the Q&A tab of each Product Details page to submit or answer a question. You will receive a confirmation page to let you know it has been successfully submitted. Note that due to potential moderation times, questions or answers can take up to 72 hours to appear.

If your order was damaged during shipment, please take a photo of the damaged item and contact Cultural Candy customer service at +1(800) 303-4209 or email us at help@culturalcandy.com. If you received a defective item or if an item was missing from your order, please contact us at help@culturalcandy.com or call us at +1 (800) 303-4209.

To change or cancel an order from Cultural Candy, go to the "Orders" section of your account. There, you will be able to view past orders and select the one you want to change.  Only partial and complete cancellations are available on the website. If you require other changes, please call us at +1(800) 303-4209.  

If the order has already shipped, then it cannot be altered.

To speak with a Cultural Candy team member, please contact us Monday through Friday at +1(800) 303-4209. 

Our team stands prepared to help you via chat, email and/or phone Monday-Friday from 8:00am MST - 4:30pm MST

Please contact us as quickly as possible so that we can help you before the order ships :)

We're very sorry, but perishable food items can't be returned. All items sold on our website are final sale unless defective. If you have received an incorrect item, please DO NOT OPEN IT. We will not accept any returns or provide refunds for items that have been opened or are not in their original condition.

If your food product arrived damaged or contaminated in any way, please contact us directly and we will do our best to resolve the issue. Please DO NOT return any product without contacting us first for specific information regarding the return process.

Sweet Spot eGift cannot be returned or redeemed for cash or credit except where required by law.

We're very sorry, but perishable food items can't be returned. All items sold on our website are final sale unless defective. If you have received an incorrect item, please DO NOT OPEN IT. We will not accept any returns or provide refunds for items that have been opened or are not in their original condition.

If your food product arrived damaged or contaminated in any way, please contact us directly and we will do our best to resolve the issue. Please DO NOT return any product without contacting us first for specific information regarding the return process.

Sweet Spot eGift cannot be returned or redeemed for cash or credit except where required by law.

Depending on the reason for your refund, shipping charges may be refunded. If your shipping charges aren't refunded, please call Customer Service at +1(800) 303-4209 to determine if you're eligible for a refund. If the return is declined by Customer Service or is not due to an error by Cultural Candy, shipping charges will not be refunded.

Looking for a unique and sweet club experience? Look no further than the Cultural Candy Club! With access to unique products and experiences, rewards and giveaways, and ways to earn sweet points, there's something for everyone at the Cultural Candy Club. Plus, on your birthday you'll receive 100 points to use towards redeeming for products like mystery boxes, free shipping, and more. So what are you waiting for? Join the Cultural Candy Club today!

No, there are no costs associated with joining the Cultural Candy Club.

For each friend that you refer to the Cultural Candy Club who makes a purchase of $50 or more, you'll receive $10 in account credit.  Your friend will also receive $10 off their first order of $50 or more.

Several activities to earn points require a manual review by our team as they are actions that take place off of the Cultural Candy website.  If you believe that you have completed an activity and do not see it on your Rewards History (<insert link>), please contact us at help@culturalcandy.com