Shopping Experience

Shopping Experience is the category where consumers can find articles/FAQs about our e-commerce website and almost all items pertaining to browsing and making a purchase on the website.

I didn't receive the email with my Quiz results. What now?

If you still have your quiz results screen open or available, navigate to the section titled "Your Selections" where you have the ability to add your email address to receive your quiz results.  If this page has been closed, please take the quiz again and when prompted, include your email address.  If for whatever reason you are still not receiving your results, please contact us <insert link> so we can help troubleshoot the issue.

How can I apply my dietary restrictions when I take the quiz?

Dietary restrictions are applied on the quiz results screen.   Once applied, you will be able to see the filtered item(s) selected.

What is the difference between a Collection and a Candy Plan box?

Our Collections are pre-made treat boxes that cater to dietary restrictions. However, in the Candy Plan, we can't guarantee specific items due to availability and size choices, but you can preview the collection candies during selection.

Where can I find your sale items?

On any product list page, navigate to the product filters and select from the current promotions that are located under Sales & Offers section.

How can I place a custom order?

You can reach out to our sales department at +1(800) 303-4209 or email us at sales@culturalcandy.com to help you put together the gift of your sweet dreams! If you’re stuck and need inspiration, we’re more than happy to offer suggestions and work with you to bring your vision to life. For information about placing a large (corporate) order for a special event, please email the sales team at sales@culturalcandy.com or call us at +1(800) 303-4209.

What's the difference between Saved for Later and the Wish List?

The "Saved for Later" list is a way to keep track of items you are interested in, but are not ready to purchase yet. These items will appear on your cart page; however, not in the cart itself.  The Wish List allows you to "heart" or like items.  As a logged-in user, you can also have access to all items that you have hearted or saved.

How does the Send to Another Recipient button work?

The Send to Another Recipient button allows you to duplicate any shipment to send the same items to another recipient.  This is a wonderful feature for gifting; however, if you have an order with more than x recipients and prefer us to enter the order for you, please contact us <insert link> so we can assist you.

Can I send my order to multiple recipients?

Absolutely! You can either duplicate an item/collection in the checkout process on our website, or call us at +1(800) 303-4209 or email us at sales@culturalcandy.com if you have a bulk order. Our team can provide you an excel template along with pricing and is standing by to help you with your large-scale gifting needs.

Why aren't you featuring "x" country?

We are always looking to add new and exciting countries to our collections. Contact us and let us know which country you would like to see featured. We will do our best to add it to our next collection.

Can I choose express checkout and include gifting options?

Choosing express checkout bypasses the shipping & gifting screens and uses your billing and shipping address that you have registered with the payment partner; therefore, we recommend using our standard checkout which includes the shipping and gifting screens if you need to select gifting options.

How did you choose the countries featured?

We are just starting off and adding countries based upon the availability of their unique and delicious candy offerings.

Why isn't my Occasion featured?

We are always looking to add new and exciting Occasions to our website. Contact us and let us know which Occasion you would like to see featured. We will do our best to add it in the future.  If you are eager to share this Occasion now, please join our Community where we are xyz.

Do you offer gift cards?

We're thrilled that you want to make someone's day sweeter with a gift card! We offer a Sweet Spot eGift that allows you to send a personalized eCard and gift to celebrate a variety of occasions for your special someone.  Follow <link> to learn more.

How do I receive notifications when seasonal or previously out of stock candies are in stock?

You can receive notifications when seasonal candies are in stock by signing up for our email list; for previously out-of-stock items, simply click on the Out of Stock notification located on the Product details page and we will send you a personal message when the products are back in stock.

Can I filter by Allergen?

No, there are no allergen filters; however, can find allergen information and ingredients on our product packaging and on our Product Details page of our website. Please note that a lot the candies we sell are made in facilities that also manufacture products with common allergens. If you have a food allergy, the best way to determine if a product contains an allergenic ingredient is to read our product label. When a product contains a major allergen, it is listed as an ingredient—the label includes an accurate, current listing of ingredients in the product.

Because, on occasion, the list of ingredients can change, we strongly encourage you to check the ingredient label on the package each time before you make a purchase, which is recommended by food allergy consumer organizations, such as Food Allergy Research and Education (FARE) and Food Allergy and Anaphylaxis Connection Team (FAACT). 

If there are any doubts, we always recommend consulting with the food manufacturer directly.

Do you have candy for people with specific dietary restrictions?

We sure do! You can use our Specialty Diet filters to find candies that fit specific diets, such as kosher, gluten-free, sugar-free, vegan and more.

What criteria are used for the dietary preferences filters?

Dairy Free: A product that is dairy free contains no milk, butter, cheese, sour cream, yogurt, whey, casein, ghee or lactose.
Gluten Free: A product that is gluten free does not contain any gluten ingredients and is not processed in a facility that also processes gluten ingredients.
Halal: A product that is halal has been certified by an accredited Halal-certifying agency.
Keto Friendly: A product that is keto friendly typically consists of meat and seafood with no added sugar, fats and cooking oils, full-fat dairy products with no added sugars, and non-starchy vegetables like kale, spinach, mushrooms, green beans and green bell peppers, plus certain fruits such as blueberries, raspberries and blackberries in limited amounts.
Kosher: A product that is kosher has been certified by accredited Kosher-certifying agencies.
Low Fat: A product that is low fat contains 3g or less of total fat per serving and per 50g if the serving size is less than 30g.
Low Sodium: A product that is low sodium contains 140mg or less of sodium per serving and per 50g if the serving size is less than 30g.
Organic: A product that is organic has been certified by accredited Organic-certifying agencies.
Paleo Friendly: A product that is paleo friendly consists of lean meats and seafood, fruits and vegetables (limited types of starchy vegetables), nuts and seeds.
Sugar Conscious: A product that is sugar conscious does not contain added sugars and has less than 4g of sugar per serving.
Vegan: A product that is vegan does not contain any animal products, including meat, poultry, seafood, dairy, eggs or honey.
Vegetarian: A product that is vegetarian does not contain meat, poultry or seafood. Dairy and eggs can be included.

How can you have Better For You specialty diets in a Candy business?

Better For You products exists for our candy business because we offer a variety of low-sugar, natural, and even healthy options for those who want to enjoy candy as a regular snack.  Additionally, Better For You encompasses other specialty diets such as gluten-free, fat-free, kosher, halal, etc.  With so many delicious and tailored choices, there's no reason not to indulge!

Where can I find a productโ€™s allergen information and ingredients?

You can find allergen information and ingredients on our product packaging and on our Product Details page of our website. Please note that a lot the candies we sell are made in facilities that also manufacture products with common allergens. If you have a food allergy, the best way to determine if a product contains an allergenic ingredient is to read our product label. When a product contains a major allergen, it is listed as an ingredient—the label includes an accurate, current listing of ingredients in the product.

Because, on occasion, the list of ingredients can change, we strongly encourage you to check the ingredient label on the package each time before you make a purchase, which is recommended by food allergy consumer organizations, such as Food Allergy Research and Education (FARE) and Food Allergy and Anaphylaxis Connection Team (FAACT). 

If there are any doubts, we always recommend consulting with the food manufacturer directly.

Do you offer kosher-certified candy?

Yes, you can use the specialty diet filter to locate Kosher candies.

How do I apply a promotion, gift or awards code to my order?

You can apply a promotion code, awards code and also a gift code to your order by going to your Cart and entering the code by clicking on "Discount or Gift Card" which is located under the Order Summary.

How can I redeem my referral bonus?

Referral bonuses can be redeemed for products, mystery boxes, and free shipping. To redeem your referral bonus, click on the "Redeem" button located on the Rewards page and also in your Account under rewards and copy/paste your discount code into the Promotion code section of the Cart/Checkout page.

Can I stop a CulturalCandy.com order from being delivered?

It may be possible to cancel your order or request an address change, depending on the order status. Once your order has shipped and tracking details are available, you can contact the carrier directly to refuse the delivery.  Please note that refused deliveries will incur charges.

Can I change the address on my Cultural Candy order?

If you need to change the address on an order, you can either (a) cancel the order and re-order the items with the corrected mailing address or you can contact Customer Service <insert link> who will assist you with updating the shipping address so long as the order has not yet shipped.

Can I modify the payment on my Cultural Candy order?

If you need to change the payment method on an order, you can either (a) cancel the order and re-order the items with the corrected payment method or you can contact Customer Service <insert link> who will assist you with updating the payment method so long as the order has not yet shipped.

If I cancel my order, how will I be refunded?

The refund will automatically go back to the original form of payment used for the purchase. If you used multiple forms of payment, your refund may go back to all payment methods used. Items paid for with a Sweet Spot eGift prior to  October  13, 2022, will be refunded to a new Sweet Spot eGift. The refunds to a third-party credit card typically take up to 5 days after we’ve approved the refund.

What are the shipping options for my order?

During the checkout process, you will be able to select standard or expedited shipping options.  

- Free Ground Shipping applies for all orders over $x.
- All Candy Plans include free ground shipping
- Shipping times vary depending upon location
- Expedited shipping prices vary based upon product dimensions/weight and destination

Once your order ships you’ll receive tracking information that will estimate the time of delivery. For Corporate gifting, please contact sales at sales@culturalcandy.com or +1(800) 303-4209 we can either ship at our cost or utilize your company's account information on bulk orders.    

eCards can be sent to a recipient's inbox either immediately or on any future day the sender chooses.

What is the minimum purchase required to get free shipping on an order from Cultural Candy?

The minimum purchase required to get free shipping on an order from Cultural Candy is $xx.

What are your shipping policies for chocolate and candy during warm months?

During the months of May through September, ground orders will only ship Monday through Wednesday, and 2-day & overnight orders will ship Monday through Thursday. No orders will ship on Fridays to avoid packages remaining in non-cooled storage for too long. 

During warm months and when sending to warmer climates, we offer ice packs to keep the product as fresh as possible. If your order includes a more heat sensitive item (like chocolate), we recommend choosing 2-day or overnight shipping to shorten the amount of time the package is left outside. 

If your product(s) still arrive(s) melted, we ask you to send a picture of the melted product to customer service at help@culturalcandy.com within 24 hours of receiving your package so we can help with a refund or replacement.

Do orders with multiple products ship together?

Orders with multiple products usually ship together. If there is an out-of-stock item, we may ship the items in stock in order to not delay the entire shipment.

Are there any shipping restrictions?

We are able to ship most products internationally; however, the melting point for most types of chocolate is 86 - 90 degrees Fahrenheit (lower than body temperature), this means there is a good chance that if you mail chocolate overseas or even within the US, it will not arrive in the condition you sent it.  For domestic shipments during warm months, we are able to include an ice pack; however, for international shipments, this is not possible/effective.

What happens if I have special delivery instructions for orders that are being delivered?

If you have special delivery instructions for orders that are being delivered, you can include this in the Shipping step of the Checkout process.  If you have already checked out and need to include delivery instructions, you can contact customer service who will assist you so long as your order has not yet shipped.

What does 'estimated delivery date' mean?

The 'estimated delivery date' is determined by a number of factors, including product availability and shipping address. If the item is listed as "in stock," it will usually be ready to ship within 1–2 business days. However, during holidays, special or exclusive promotions or due to other factors, some "in stock" items may have a longer lead time to prepare for shipment. The estimated delivery date range is provided in checkout.

What is included in my package?

Your package will include the product(s) you ordered and a packing slip as well as any gift messages (if applicable) you have requested during Checkout.  Pricing and credit card information will not be included.

How can I track my order?

You can track your order by navigating to the order tracking screen on our website. Additionally, you will receive email messages (and text messages if you opted in) for each of the key steps in the order fulfilment process (Order processed, order shipped, order delivered).

Product Review Guidelines

Guidelines for writing product reviews:

- Be objective
- Focus on the product and your individual experience
- Provide helpful details
- You must be at least 16 years old
- All submitted reviews may be read by our moderators and are all subject to our Terms & Conditions <insert link>
- Reviews tagged as inappropriate will be reviewed promptly and removed if necessary
- To ensure compliance with these guidelines and our Terms of Use, reviews must be submitted in English or in any foreign language with an English translation.
- We reserve the right not to post your review or to withdraw any posted review for any reason. 

Some reviews may get flagged, reviewed, and then later removed by our moderation team after previously appearing on Cultural Candy.com. For example, reviews may be subject to removal if written about a product no longer available for sale at Cultural Candy or a previous version of the product (e.g., prior year seasonal product). Your review may be excluded if it violates review guidelines or contains any of the following types of content:

- Inappropriate comments
- Profanities
- Discriminatory language
- Hate speech
- Evidence of potential danger
- Third party URLs
- Advertisements for other websites
- Spam content
- References to un-related products
- A review that is not related to the actual product (e.g., customer service experience)
- Content or materials which you do not own
- Critical comments about other reviews
- Discussion of medical conditions
- Claims of medical effectiveness outside of the stated product benefits
- A review that is not related to the actual product
-Offers
-Websites
-Content or materials which you do not own
-Critical comments about other reviews
-Discussion of medical conditions
-Claims of medical effectiveness outside of the stated product benefits
-A review that is not related to the actual product

Rate a Product and Write a Review

After purchasing a product from Cultural Candy, we will request a product rating and review.  Both a rating and review can be left by clicking on the rate products link of the email.  In order to write a review directly on the website, once logged-in, you can navigate to the product detail's page and the Review tab and select the "Write a Review" button. We encourage everyone to submit product reviews for all Cultural Candy purchases. Both negative and positive product reviews are welcome and are posted to our product details page(s). By trying our products and submitting a review, you share important information about your product experience which will help fellow shoppers to make a more informed purchase decision, as well as important feedback as we fine-tune our curation process.

Product Questions & Answers Guidelines

When asking a question, please consider the following guidelines:

- Focus on the product and your individual question about it.
- Provide relevant details that might help others answer your question, such as product preferences, dietary restrictions, cultural references.
- All submitted questions are read by our moderators and are subject to the terms set forth in our Terms of Use.
- Do not ask for medical advice, including information about allergens that may be found inside of the products being sold.
-To ensure compliance with these guidelines and our Terms of Use, questions must be submitted in English or in any foreign language accompanied by an English translation.

You can also share your knowledge and submit answers to others' questions. When answering a question, please consider the following guidelines:

- Focus on the product and your individual experience with it.
- Provide details that are relevant to the question being asked.
- All submitted answers may be read by our moderators and are subject to the terms set forth in our Terms & Conditions <insert link>
-Do not provide medical advice.
-To ensure compliance with these guidelines and our Terms & Conditions, answers must be submitted in English or in any foreign language accompanied by an English translation.

We reserve the right not to post any question or answer or to withdraw any posted question or answer for any reason

Submit Your Questions & Answers

Click on the "Ask a Question" or "Answer the Question" button on the Q&A tab of each Product Details page to submit or answer a question. You will receive a confirmation page to let you know it has been successfully submitted. Note that due to potential moderation times, questions or answers can take up to 72 hours to appear.

What should I do if I have a problem with my Cultural Candy order?

If your order was damaged during shipment, please take a photo of the damaged item and contact Cultural Candy customer service at +1(800) 303-4209 or email us at help@culturalcandy.com. If you received a defective item or if an item was missing from your order, please contact us at help@culturalcandy.com or call us at +1 (800) 303-4209.

How do I edit or cancel an item from my order?

To change or cancel an order from Cultural Candy, go to the "Orders" section of your account. There, you will be able to view past orders and select the one you want to change.  Only partial and complete cancellations are available on the website. If you require other changes, please call us at +1(800) 303-4209.  

If the order has already shipped, then it cannot be altered.

How can I contact Cultural Candy by phone?

To speak with a Cultural Candy team member, please contact us Monday through Friday at +1(800) 303-4209. 

What hours is customer service available to assist me?

Our team stands prepared to help you via chat, email and/or phone Monday-Friday from 8:00am MST - 4:30pm MST

What should I do if I notice an error with my order?

Please contact us as quickly as possible so that we can help you before the order ships :)

How do I return an item I received as a gift?

We're very sorry, but perishable food items can't be returned. All items sold on our website are final sale unless defective. If you have received an incorrect item, please DO NOT OPEN IT. We will not accept any returns or provide refunds for items that have been opened or are not in their original condition.

If your food product arrived damaged or contaminated in any way, please contact us directly and we will do our best to resolve the issue. Please DO NOT return any product without contacting us first for specific information regarding the return process.

Sweet Spot eGift cannot be returned or redeemed for cash or credit except where required by law.

What is the return policy for products found on the website?

We're very sorry, but perishable food items can't be returned. All items sold on our website are final sale unless defective. If you have received an incorrect item, please DO NOT OPEN IT. We will not accept any returns or provide refunds for items that have been opened or are not in their original condition.

If your food product arrived damaged or contaminated in any way, please contact us directly and we will do our best to resolve the issue. Please DO NOT return any product without contacting us first for specific information regarding the return process.

Sweet Spot eGift cannot be returned or redeemed for cash or credit except where required by law.

Are shipping charges refunded for CulturalCandy.com purchases?

Depending on the reason for your refund, shipping charges may be refunded. If your shipping charges aren't refunded, please call Customer Service at +1(800) 303-4209 to determine if you're eligible for a refund. If the return is declined by Customer Service or is not due to an error by Cultural Candy, shipping charges will not be refunded.

Cultural Candy Club: What is the Cultural Candy Club?

Looking for a unique and sweet club experience? Look no further than the Cultural Candy Club! With access to unique products and experiences, rewards and giveaways, and ways to earn sweet points, there's something for everyone at the Cultural Candy Club. Plus, on your birthday you'll receive 100 points to use towards redeeming for products like mystery boxes, free shipping, and more. So what are you waiting for? Join the Cultural Candy Club today!

Cultural Candy Club: Is there any costs associated with joining the Cultural Candy Club?

No, there are no costs associated with joining the Cultural Candy Club.

Cultural Candy Club: How does Give $10, Get $10 work?

For each friend that you refer to the Cultural Candy Club who makes a purchase of $50 or more, you'll receive $10 in account credit.  Your friend will also receive $10 off their first order of $50 or more.

Cultural Candy Club: Why were the points not added to my account?

Several activities to earn points require a manual review by our team as they are actions that take place off of the Cultural Candy website.  If you believe that you have completed an activity and do not see it on your Rewards History (<insert link>), please contact us at help@culturalcandy.com

Gifting

Gifting is the process of purchasing and sending products or items to another person as a thoughtful gesture, typically for special occasions or to show appreciation. In the context of our website, it refers to the experience of selecting and purchasing items to be given as gifts to friends, family members, or loved ones. Cultural Candy offers a seamless and convenient gifting experience to help find, order, and send the ideal gift to your recipient. This FAQ section will provide information on how to browse, choose, customize, and complete the gift purchase on our platform, ensuring a hassle-free and enjoyable gifting process.

eGift Card: What is the Sweet Spot eGift?

Looking for the perfect gift? Sweet Spot has you covered! Choose the size and budget you want to gift to your friends, family or co-workers, and we'll take care of the rest. Your recipient will get an email, notifying them of their gift on the date that you choose. They'll get to choose the products that best suits them. With Sweet Spot, you can be sure you're giving the best gift possible!

eGift Card: How many items can the recipient choose?

The number of items in each box will differ, but on average, the small box will allow your recipient to choose up to 4 items, the medium box will allow up to 6 items, and the large box will allow up to 8 items. If you're worried that your recipient has expensive taste, you can choose a custom amount that will ensure they're able to choose anything we have in stock and also meet the free shipping threshold.

eGift Card: Is Shipping included?

Shipping is free when the purchase exceeds $xx.

eGift Card: How will my recipient choose their products?

Your recipient will receive a message with a link back to our So Gifted page on the website. On this page, they will be invited to take a Quiz (Travel to Your Sweet Spot) that will help them find their perfect candy adventure. Or, if they already know what they are looking for, they can immediately go and choose their product.

eGift Card: What if I donโ€™t have their email address? Can I still send them a Sweet Spot eGift?

If you don't have the recipient's email address, you can enter your own and then print out the mail that you receive with the gift information.  Your recipient will be able to enter in the gift code during the checkout process!

eGift Card: Can I tell if my Sweet Spot eGift recipient got their treat?

We will send you an email notification once your recipient makes their selections. For the package, we will send the tracking information directly to your recipient once their Sweet Spot gift has shipped.

eGift Card: Can I send anonymously?

During the checkout process, you will be able to select what appears in the "From" box.  What you place here is what the recipient will see. You can enter your name, keep it anonymous, or even put in something like "Your Secret Admirer".

eGift Card: Do I need an account to redeem the purchase?

While you do not need an account to redeem the purchase, we do recommend creating one so you can track your order and receive other important updates and communication from Cultural Candy.  

Additionally, if you have a remaining balance, by creating an account, the credit will be saved directly on your account.

eGift Card: Do I have to take the Quiz?

No, you are not required to take the Quiz.  If you already know what you want, please review our collections and/or other shopping pages.

eGift Card: Does my gift include shipping?

When the purchase exceeds $xx, shipping is free.

eGift Card: How can I see any pending balance?

The current balance will be displayed on the checkout page.

eGift: Where can I join the community?

You can join the community by navigating to https://sweetexchanges.com/ or by visiting our Sweet Exchanges Community link on our page header.

What type of Corporate gifting services do you offer?

We offer unique and memorable gifts that help our clients celebrate diversity and inclusion in a fun way! Our gifts are designed to promote dialogue and understanding, and our collections reflect the diversity of our world. Plus, our gifts can be customized to meet your specific needs. Contact us today to learn more <insert link.

How do I order for my event?

To order for your event, simply contact us with your preferred method below. We will work with you to choose the perfect gifts for your needs and budget.

+1(800) 303-4209
sales@culturalcandy.com
<link> Contact Form
<link> Order Form

Do you offer co-branding?

Yes, we offer co-branding options on our gifts. Contact us today to learn more about how we can help you create a unique and memorable gift for your employees, clients, prospects, and partners

Where do I need to enter in the gift code?

If you have followed the link from the message your received, the gift code should be applied automatically; however, if you have any issues, you can manually enter the gift code in your Cart or at Checkout.

How do I know what the balance is on my gift card?

To check the balance on your gift card, you can contact either contact customer service <insert link> or if you are logged on with an account, review your balance on the Order Summary of the Cart and Checkout pages. 

Do the gift codes expire?

Gift codes do not expire

Can you add a gift message to my order?

Yes, you can add a gift message to your order, as well as send an eCard during the shipping + gifting part of the checkout process. For bulk orders, we can work with you to print a custom gift card to be included in your custom order. We have x number of free eCards, and sending the eCard is free of cost.

Candy Plan

A unique shopping plan that offers curated products from around the world

What is the Candy Plan?

The Candy Plan is an exciting way to explore the world of candy! With dozens of collections and three box sizes to choose from,  and the flexibility to choose what you want to try and when, you are sure to enjoy our collections of delicious, hand-selected candy from all over the world. Plus, you'll be able to join our Sweet Exchanges Community and connect with other cultural candy lovers from around the globe. So what are you waiting for? Sign up today and start your sweet adventure! 

Is the Candy Plan a subscription service?

No, the Candy Plan is flexible so you can receive your candy all at once or space it out. And there's no need to cancel because there's no subscription. So why not try it today and see where your sweet tooth takes you!

Can I order more than one of the same boxes?

Yes, you can order multiple boxes of the same collection.

What Candy will I receive?

Our Candy Plan puts you in the driver's seat to choose your sweet adventure.  You will be able to choose from dozens of collections and while we won't be able to guarantee the exact products in your collection due to availability and your choice of size options, you can preview which candies form part of the collection during your selection process. If you have a dietary restriction, we recommend purchasing from our collections where you will be able to utilize our dietary restriction filters and get the candy that is just right for you!

Can all future delivery dates be the same?

Yes!  The Candy Plan is flexible so you can receive your candy all at once or space it out.

How far out can I schedule a delivery?

You can schedule a delivery for up to 12 months in advance.

Can I ship the deliveries to different addresses?

No, you cannot ship the deliveries to different addresses. You will need to create a separate order for each address.

What if I have dietary restrictions?

If you have a dietary restriction, we recommend purchasing from our collections where you will be able to utilize our dietary restriction filters and get the candy that is just right for you!

How often are the collections updated for the Candy Plan?

We add new collections quarterly. 

What happens if I move?

If you move and have already purchased your Candy Plan, please provide us evidence of your change of address. You can email us at help@culturalcandy.com or contact us during business hours Monday through Friday via chat or call at 1-800-303-4209. 

Can I make a change to future delivery dates in the Candy Plan?

You can change a future delivery's collection/box up to one week before the scheduled delivery date.

Account/General

This section is designed to address common questions and concerns that users may have regarding their accounts and the overall functionality of our website. Here, you can find answers to questions about creating an account, managing your personal information, billing, partnership opportunities, account security, and other general inquiries about using our platform. Whether you're a new user looking to get started or a returning customer seeking clarification on various account-related matters, this FAQ section is your go-to resource for all things account and general information.

Delivery Information

This is where the link from the footer should be redirected

Help & Contact Us

Here is where the link would take you to (footer) if you clicked on it and it was working correctly.

What forms of payment do you accept?

We accept Visa, MasterCard, Discover, American Express, and have express checkout with Google Pay and Apple Pay.  Of course, Cultural Candy Sweet Spot gift cards can be used as full or partial payment with a one of the credit cards mentioned for all orders placed on our site.  For Corporate gifting, we also can arrange ACH and/or wire transfers.

Why am I being charged Sales Tax?

We are required by state and local jurisdictions to collect applicable sales tax, which is calculated based on the product price and shipping address of your order. If you are being charged Sales Tax, it is because you are located in a state that has a sales tax

How does CulturalCandy.com calculate sales tax?

CulturalCandy.com will provide an estimate of the sales tax you will owe on your purchase when you enter in a shipping zip code. This estimate is based on the tax rates in the state where the order will be shipped. Once the order is processed, the final sales tax is calculated based upon a combination of state, county, city, and district tax rates. These rates are based on either the shipment-origin address, or the ship-to address, as dictated by each state’s tax law.

How is the sales tax calculated when I use a coupon?

Any applicable sales tax will be calculated by using the full value of an item prior to applying a manufacturer coupon. Coupons and discounts, excluding gift codes reduce the applicable taxable amount of the items to which they apply, unless prohibited by law.

Can I order online with an international billing address?

Unfortunately at this time our system is not able to process billing methods with overseas addresses, even for orders delivered within the United States. Hopefully we should have this as an option in the future.

How do I get a receipt or invoice for a CulturalCandy.com purchase?

To get a receipt, invoice, or gift receipt for a CulturalCandy.com purchase, you can contact customer service.  

When is my credit card going to be charged?

We will not charge your credit card until your order ships. If there is an issue with your order, we will not charge your card until the issue is resolved.

How do I get a gift receipt?

All orders are shipped with a Packing list that excludes pricing information.  If you still require a gift receipt, please contact customer service <insert link> so that we can assist you with this request.

I lost my receipt. Where can I find it?

We can help you out! If you have misplaced your receipt, you can find it online under the Orders section of the My Account page.  If you do not have an account and have misplaced your email receipt, click <insert link> 'Contact Us' and we will send you a new copy of your receipt.

What should I do if CulturalCandy.com declined my payment?

The charge on your credit card was declined by the issuing bank. The issuer cannot give us any information about why the charge was declined, so you will need to call your issuing bank to resolve this matter.

Why was my order canceled?

Once we receive your order, we'll send an email confirmation. However, please note that items may be canceled for reasons such as:
- An item becomes unavailable
- There was a problem processing the payment
- The shipping address cannot be verified

If you have any questions, please don't hesitate to contact customer service <insert link>

How do I reset my Cultural Candy account password?

To change a password when logged into your account, navigate to the "My Profile" section of your account and enter in the new password.  You will be requested to validate the change via an email link.  If you do not remember your password, on the login screen, click on the link "Forgot password?".  You will then be redirected to enter your email where you can reset your password in your account.

Why is my Cultural Candy account locked?

For your security, accounts are locked after too many unsuccessful login attempts. If you forgot your password, visit <insert link> or contact Customer Service at +1(800) 303-4209 to reset.

How do I unsubscribe or opt out of Cultural Candy emails and marketing?

You can unsubscribe from emails by clicking the “unsubscribe” link at the bottom of the email, or you can unsubscribe from texts by replying “STOP”. You can also edit your email preferences by logging in to your account and going to the “Contact Preferences” section of the My Profile page.  We recommend always leaving the Account and Order Information communications active so that you can receive important information about your order and account.

What type of information will I receive if I sign up for marketing emails from Cultural Candy?

Marketing emails from Cultural Candy may include:
- Coupons & Promotions: Saving you $$$ on your next order!
- Cultural Candy News and Community Updates: Receive news and updates about our mission to bridge the world with cultural candy.
- Account and Order Information, including item availability emails: Receive important information about your order and account.

Each of these options can be independently activated and deactivated.

Who do I contact if we are interested in having our products featured on Cultural Candy's website?

Thanks for being a brand that wants to connect our Sweet World!  If you think your product matches our mission, you can submit your product offering by email; please email partnerships@culturalcandy.com

Who should I contact if I have a media inquiry?

For media inquiries, please contact press@culturalcandy.com

AFS Intercultural Exchanges Partnership

How the partnership works: Cultural Candy donates 10% of our profit to AFS Intercultural Exchanges in order to help promote tolerance and unity through sweet cultural connections. This partnership will help provide intercultural learning opportunities to people all over the world so that they can develop the knowledge and skills needed to create a more just and peaceful world.

Can I correspond with your company in a language other than English?

Yes, we can correspond in other languages (thanks to Google Translate), but our primary language is English.

Why AFS Intercultural Programs?

AFS is the world leader in intercultural education. Each year, AFS organizes cultural exchange programs for more than 13,000 students in more than 50 countries. These programs are designed to help young people develop the knowledge, skills and understanding necessary to live and work as global citizens. AFS also offers programs for families, educators and adults.

Cultural Candy is committed to promoting tolerance and unity through our sweet cultural connections and with our 10% profit pledge AFS Intercultural Exchanges, we help create additional intercultural learning opportunities to people all over the world so that they can develop the knowledge and skills needed to create a more just and peaceful world.

The link on the Explore page is not working. How can I find the video/Radio/etc?

We apologize for the inconvenience. Please contact us <insert link> and we will be happy to help you find you a substitute while we work on correcting the issue.

What is Sweet Exchanges Community and how does it work?

Sweet Exchanges Community is a place to connect with like-minded people from all over the world. In our community, you can join groups, discussions and celebrations of world occasions where you can share your favorite experiences, get connected, and even exchange sweet treats with people from all corners of the globe. 

How do I join the Sweet Exchanges Community?

Navigate to the Sweet Exchanges Community Page <insert link> or directly on SweetExchanges.com and click on the "Request to Join" button on our page and we'll be happy to have you!

Is there a cost to join the Sweet Exchanges Community?

There is no cost to join or participate in the community.

Is the Sweet Exchanges Community only about Candy?

No, the Sweet Exchanges Community is about so much more than candy! We're a community of like-minded people who love to share our experiences and connect with others from all around the world. Whether you're interested in a sweet exchange or just want to make new friends, we've got you covered!

Why do I need another login and password for the Sweet Exchanges Community?

The Sweet Exchanges Community is a private community that was created not only for our customers. By password restricting the community, we can help keep the quality of our community high and ensures that only people who are interested in joining are able to access our page.

A sweet seller has 420 kaju barfis and 130 badam barfis. She wants to stack them in such a way that each stack has the same number of sweets, and they take up the least area of the tray. What is the maximum number of barfis that can be placed in each stack for this purpose?

the smallest possible number of stacks will take the up the least area

They say that the solution is to take HCF of 420 and 130, which is 10. Apparently, 10 sweets in each stack gives the smallest number of stacks Each stack has the same number of sweets: 10 kaju barfis in each of the 42 stacks of kaju barfis, and 10 badam barfis in each of the 13 stacks of badam barfis